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Cancellation Policy

We understand that sometimes plans change. Our cancellation policy is designed to be fair and transparent while ensuring smooth order processing.

1. Order Cancellation Before Dispatch

You may request cancellation of your order before it is dispatched from our warehouse.

To cancel your order:

If your order has not been packed or shipped, we will cancel it and initiate a full refund within 1–2 business days to your original payment method.

⚠️ Note: Cancellation requests sent via Instagram, Facebook, or any unofficial channel will not be considered valid.

2. Order Cancellation After Dispatch

Once an order is shipped, it cannot be cancelled.
If you still wish to cancel after dispatch, please accept the delivery and initiate a return request as per our Refund & Return Policy.

3. COD Order Cancellations

  • COD orders may require confirmation via call, SMS, or WhatsApp.

  • Unconfirmed COD orders may be automatically cancelled after a few hours.

  • Repeated or high-frequency cancellations of COD orders may lead to temporary suspension of COD for future purchases.

4. Prepaid Order Refunds

If your prepaid order is successfully cancelled before dispatch:

  • A full refund will be initiated to your original payment method (UPI, wallet, credit/debit card, etc.)

  • Refunds typically reflect within 3–7 business days, depending on your bank’s processing time.

5. Seller-Initiated Cancellations

We reserve the right to cancel an order in the following cases:

  • Product is out of stock or discontinued

  • Invalid or incomplete address provided

  • Order flagged as suspicious or high-risk by our payment gateway

In such cases, customers will be notified immediately and issued a full refund (if already paid).

6. Contact Us for Assistance

For help with cancellations or related queries, reach out to:

Jaipuria Collections
Email: support@jaipuriacollections.com
Phone / WhatsApp: +91 9582698553
Support Hours: Monday – Saturday, 10 AM – 6 PM
Business Address: 28 Begumpur Park, Malviya Nagar, New Delhi – 110017, India

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